• Targeting groups (companies, banks) for promotion • Provide training on product and functionality • Meet clients, follow-up communications with the aim of achieving the delivered KPIs for promotion of products / services and sales • Further interaction with customers on the issue of connecting to services • Coordination of the efforts of internal units with regard to preparing transactions / connecting to services • "Development" of the client. Conducting meetings with current clients aimed at increasing the number of transactions, increasing turnover, attracting new counterparties to inter-dealer REPO transactions, stimulating the active use of other services • Define directions for cross-selling • Preparation and regular updating of reports on promotion of products / services (current status, progress towards KPIs). • Participation in regular internal meetings (discussion of current issues, planning, setting tasks) • Propose of optimization of processes and product improvement, formation of the "Feedback" report (wishes for improvements, claims, barriers, etc.), represent «voice of the customer» • Assistance in the preparation of events (round tables, seminars, webinars) with the aim of promoting products, participation in profile conferences in order to search for contacts • Information on current transactions, as well as activities (calls, meetings, tasks) in CRM • Making new contacts, updating the information on the current ones • Training and updating knowledge on products

• Establish, support, develop relationship with existing and new clients (banks, investment companies, issuers, registrars); • Consulting on all business activities of NSD (Clearing, settlement, repository, depository, information services, tax management, related services) • Taking part in webinars, seminars, training sessions for clients, testing of new products and Web services with clients • Documents review (statutory documents, AML/CFT, FATCA, etc.)

• Acquisition of new-to-bank CitiGold customers in consistence with the Bank’s articulated business strategy; • Provide a timely and high quality KYC and Enhanced Due Diligence procedures, analyze/assess the risk associated with the client; account opening; • Тimely replies on all compliance requests with presentation of all required customer’s documents. Timely providing full and correct information regarding customers and their transactions to close cases and uploading necessary documents in the system Quick Screen. • Co-operate with the Branch Manager in the area of managing the sales process in the branch and accomplishing the set targets. Support the Branch Manager in establishing and supervising a highly qualified team in the branch; to fulfil Branch Manager’s back-up function if appointed. • Introduce various financial products as well as offer an individual wealth management plan to fit CitiGold customers’ needs based on risk taking preferences and financial objectives; • Maximize the potential of CitiGold customers’ assets to follow a four-step process consisting of Customer Profiling, Portfolio Aallocation, Product Selection, and Portfolio Review; • Conduct customer quality interview through Customer Profiling, Portfolio Allocation, Product Selection; • Conduct a Portfolio Review Process on regular basis; • Grow and develop customers portfolio in terms of number of qualified customers and assets they keep with Citibank; • Attract new liabilities/assets to grow balance of qualified CitiGold customers portfolio; • Identify and meet CitiGold customers’ needs; to complete a customer needs analysis at every opportunity to ensure identification of the customers’ complete needs, to provide a total solution and deepen the customer relationship; • Handle personal banking requirement and provide CitiGold customers with an unrivalled level of convenience, flexibility, and priority service; • Establish productive working relationships with other business partners to ensure ‘seamless’ high quality service and product delivery and fulfilment. • Maintain the permanent relationship with the most valuable customers of the Branch, to be informed and control the largest deals of these Customers. • Fully understand responsibilities of all branch employees for successful branch operation. • Support the Branch Manager in establishing a highly qualified team in the branch • Ask for referrals and recommendations from existing customers on new customers; • Cross sell credit and banking products to eligible customers;

• Building relationship and taking part in negotiation with existing and new clients. Establish and manage relations with clients to make them feel comfortable with the Company. Explain specifics of the Markets, company product, services and processes. Among our clients are individuals and institutional clients, both foreign and domestic • Act as an interface between clients, counterparties and internal departments of the Company • Sales of investment services and products of the Company to the clients (Brokerage, collective investments, portfolio management, structured products, hedge funds; domestic and international markets (RTS-MICEX, FORTS, LSE, NYSE, NASDAQ, XETRA), FX, OTC, fixed income (bonds, eurobonds), margin credits) • KYC procedures with clients and counterparties. Documents collection and analysis in order to meet KYC requirements. Work with Legal Documentation. Agreements signing. Opening of accounts and establishing of credit and trading lines with leading Russian and Foreign Financial Institutions (TOP-10). Clients onboarding. • Answering to the auditor's requests • Maintain relationship with management bodies of counterparties and regulatory bodies, taking part in negotiations • New products development and implementation, coordination with different departments and proper set-up. Arrange improvements of internal processes taking into consideration business requirements to increase profitability • Assistance in making marketing materials and investor correspondence • Optimization and automation of all business related processes • Coordination of different projects • Supervisory role. New team members training • Setting limits for clients (QUIK); Technical support for clients • Representing the Company at industry conferences and events

• Development of a start up project for Cyprus-based investment company (project from scratch). Development of all business processes in regards to MIFID for all day-to-day activities • Formulation of business requirements and tasks for IT department. Close collaboration with legal, financial, IT, analytical departments with front office and management of the company • Supervisory role • Act as an interface between clients, counterparties, internal departments and operational department • Maintain relationship with management bodies of counterparties and regulatory bodies, taking part in negotiations • Opening of accounts with top-rated companies • Setting limits for clients (QUIK) • Training of new staff and subordinates; problem solving

• Project on opening of a Cyprus-based licensed Brokerage Company. Serving as a contact person on all matters concerned the project. Documentation support. Taking part in negotiations on Cyprus with the Consulting companies, Auditor companies, Legal companies, Banks. Close cooperation with Legal Department. Interviewing of Cyprus-based candidates (Internal Auditor, Compliance Officer), agreement of terms and conditions of labour outsourcing contracts. Preparation of some parts of Business-plan (Items of expenditure; Marketing items in cooperation with relevant departments). Full support of preparation of a package of documents for the Company in compliance with MIFID. Business correspondence. Occasional business trips to Cyprus • Act as a relationship manager, provide support in the development of the division’s credit and trading lines with leading Russian and Foreign Financial Institutions (TOP-10); KYC Procedures. Checking account opening documentation; Liaising with other companies to ensure documentation is valid. Close cooperation with Legal Department Front Office and Management of the Company • Control over International securities/ADR,GDR, Eurobonds and cash settlement process; control over processing of Loan Agreements, interest accrual in data base; Option, Forward deals processing • Control of settlement process in Kazakhstan • Control of crediting; ensure adequate cash flow is available at any point in time for settlement purposes • Monitoring and updating system on incoming/outgoing payments • Control and review the correct recording and execution of all transactions • Maintenance of actual job and procedure descriptions of the department • Investigations on problem settlements • Managerial responsibility – 2 employees

• Transactions verification and reconciliation • Control over trade related expenses and reimbursements settlement (booking, confirmation, SPA) • International securities/ADR,GDR, Eurobonds and cash settlement process. ADR, GDR, Eurobonds - full volume (registration of transactions in a system (Diasoft), interaction with foreign external contracting parties, making instructions for the custody – ING Bank, the control of crediting, invoicing Clients, reconciliation the position of securities and cash settlements between ING Bank and Clients, cancellation/issuance of DR’s) • Liaison with foreign clients/counterparties • Daily control of client accounts

• Electronic document circulation with NDC, DCC, RTS. MICEX deals processing. Reconciliation • Maintenance of all depositary-related documentation • Customer Services: Consultation of clients; Registration of a package of documents for the clients accepted on a depositary service; Reception and execution of depositary orders; account extracts, an information on operations and other documents of administrative and information character; customer billing • Corporate actions: Control over corporate actions of issuers; Transfer information on the owners of assets to registrars. Income on securities: Control of payment of dividends. Information disclosing for Registrars • Taking part in organization of shareholders meetings (33 thousands of shareholders) • Charge and payment of dividends • Consultation of clients concerning Fund work; Regular correspondence

Financial Management, Economist (Diploma Thesis - Effective Investor Relations)

Foreign Languages and Social Sciences, Linguistics and intercultural communication, Linguist

Citibank

Citibank

workshops and seminars at Selling Point laboratory within the frameworks of Moscow International film festival, Promotion and distribution strategy for the media project

Linguatime School of English (Malta), Business English Certificate (Upper-intermediate level)

FCFM, Certificate 1.0

FCFM, Certificate 4.0