Setting revenue and guest satisfaction targets and ensuring that these are met Managing budgets and finances and controlling expenditure Overseeing larger events, such as weddings or corporate conferences, and ensuring that customers are satisfied Recruiting, training and managing a hotel’s employees Carrying out regular inspections of a hotel’s property and amenities and organising necessary maintenance Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place Implementing and reviewing standard operating procedures to continuously improve a business Proactively seeking opportunities and ways to maximise revenue and develop service delivery Monitoring employee performance and offering regular evaluation meetings designed to improve service

• Deal with patient inquiries via email, telephone, instant messaging or online chat • Turn the leads into sale • Communicating with patients before their arrival in Istanbul • Arranging the patients’ transfers and accommodation • Guiding patients throughout their stay in Istanbul, including from the hotel to the clinic • Assisting patients and translating the necessary information to both the patients and dentists • Communicating clearly the required information to the patients and the dentist and other relevant staff in the clinic • Keeping in touch with the patients upon their return home • Deliver an excellent customer service & experience

• Responding for coordinating credit and financial activities and obtaining payments for import/export operations • Developing, improving and maintaining sales interactions for upholding the business growth of the establishment • Upholding the sales documents and reports of the business deals and audits of the clients • Responsible for maintaining excisting accounts as well as prospecting for new customers

• Working closely with general manager to ensure all sales and marketing activities are achieved within the budgets and timeframes • Negotiating and communicating in a professional manner with clients and contractors to maintain and develop commercial relationship • Identifying new products and market opportunities, which will be beneficial to the company

• Processing clients' enquiries (by email, phone, personal) • Maintenance of contacts database of potential and current partners & clients • Searching clients and carrying out active sales • Maintenance of accompanying documentation • Marketing research and carrying out actions directed on sales increase • Social media and website maintenance

Required to represent the company by applying Jumeirah’s Hallmarks and Guiding Principles and by following the standard operating procedures. • Proactively sell, up-sell, and cross sells all products and services within the Jumeirah portfolio in a friendly, professional and efficient manner. Be proactive to customer needs. • Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service. • Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks. • Achieve given targets and maintain exceptional performance at all times. • Handle queries through telephone, fax, and email. • Use approved language skill as required at all times.

Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits. • Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded. • Develop and maintain relationships with key clients in order to produce group business • Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. • Confirm in writing to the client all requirements via sales contract. • Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures. • Respond quickly to guest requests in a friendly manner • Follow up to ensure guest satisfaction

Organizing company stands at regional trade shows and fairs . • Preparing and delivering sales presentations. • Answered queries and concerns regarding equipment, pricing, and availability • Providing information proactively to Senior Manager, such as weekly status reports and quarterly business reviews. • Managing and growing a territory of independent retailers. • Ability to build relationships effectively with customers across all levels. • Developing action plans for growth in target markets

• Partner with key customers and personnel to understand practice structure, business model, key influence customer needs and business opportunities. • Selecting possible customers for new development sales with a focus on high scale sale rate • Managing relationships with suppliers, vendors, sponsors, internal clientsand community partners. • Providing highly professional sales and marketing expertise and back up to sales representatives • Regularly travelling to regional company sites, meeting area managers and getting product feedback from them • Working closely with distributor field teams to help lead strategic field initiatives. • Participating in district sales events as well as regional and national distributortrade shows

• Partner with key customers and personnel to understand practice structure, business model, key influence customer needs and business opportunities. • Selecting possible customers for new development sales with a focus on high scale sale rate • Managing relationships with suppliers, vendors, sponsors, internal clients and community partners. • Providing highly professional sales and marketing expertise and back up to sales representatives • Regularly travelling to regional company sites, meeting area managers and getting product feedback from them • Working closely with distributor field teams to help lead strategic field initiatives. • Participating in district sales events as well as regional and national distributor trade shows

• Assisted in the production of ALTTLI's newsletter editing and writing copy that promoted accomplishments and honors of the lyceum departments and students. • Represented lyceum in the exhibitions held within the country, sought new international and local partners. • Sought new ways to extend educational exchange programs , increase collaboration in youth development, while supporting literacy and vocational learning, deepened and broadened inter-lyceum relations • Assistant of the Operations Manager Committee, charged with identifying and analyzing internal and external issues affecting the lyceum and developing interrelation between lyceum and universities.

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as a Resource Specialist/Administrative Assistant in the Youth Dept. Highlights: • Monitored, document and keep accurate records for youth program • Ensured that all program components are in compliance with contract requirements • Managed the registration and data entry process • Participated in designated staff meetings, trainings and department/division planning sessions • Assisted the Manager, Data Research and Program Evaluation, with planning, organization, data management and other tasks as assigned • Assisted with Summer Youth Employment Programs during the summer months • Took all the meeting minutes within the department • Scheduled parent orientations for summer camp • Collected payments for summer camp

Arabic Language, Arabic Language

Computer Sciences and Business , Sales Operation, All Sales Operation, Customer Servise,Public Relation , Expert Computer User

Institute of Arabic Language, Arabic Language

British Council, English Language