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Candidate
Female, 29 years, born on 19 March 1996
Actively searching for a job
Kaliningrad, willing to relocate (Other regions), prepared for business trips
VIP Account Manager | B2C/B2B SaaS | Gambling/Fintech Experience
Specializations:
- Marketing manager, internet marketer
- Sales manager, account manager
- Partner manager
- Technical support specialist
Employment: full time
Work schedule: full day, remote working
Work experience 8 years 1 month
August 2023 — February 2025
1 year 7 months
Kaisen Electric LTD
Lithuania
Retail... Show more
Аккаунт Менеджер
-развивала и поддерживала долгосрочные отношения с клиентами
-удерживала текущих клиентов и проводила онбординг новых клиентов
-сопровождала клиентов на протяжении всего сотрудничества
-составляла инвойсы, вела и отправляла документацию
October 2022 — July 2023
10 months
Lifty
Account manager
- Onboarded clients
- Built and maintained relationships with B2B clients (clients were NFT creators)
- Addressed customers' concerns from the launch and throughout their journey with the company
- Was upselling additional marketing activities
May 2020 — October 2022
2 years 6 months
Moscow
IT, System Integration, Internet... Show more
Account manager at Customer Success unit
- Delivered personalized support to B2C and B2B clients, including VIP accounts
- Developed and implemented user engagement strategies to increase client lifetime value
- Collaborated with compliance team on KYC/AML processes for client onboarding
- Facilitated all B2B clients interactions with the company and increased customer retention by delivering high-end and customer-oriented services
- Assisted startups to create and fill in landing pages with the most relevant and useful information for potential investors
- Guided customers all along the way of their Initial Exchange
Offering/ secondary listing/ liquidity support and tailored solutions for their needs
- Control co-marketing and PR activities execution, analyzed conversions of the attracted visitors, determined and tested strong hypotheses to increase users’ engagement into trading/IEO contribution
-Run airdrops and referral programs
February 2019 — May 2020
1 year 4 months
Estonia
Customer Support manager
- Handled multilingual customer inquiries and complaints with empathy and professionalism
- Maintained high satisfaction rate among VIP customers by providing timely and tailored support
-Maintained a positive, empathetic and professional attitude towards B2C customers at all times.
-Responded promptly to customer inquiries.
-Communicated with customers through various channels.
-Acknowledged and resolved customer complaints.
-Ensured customer satisfaction and provided professional customer support.
February 2017 — February 2019
2 years 1 month
Moscow
специалист по поддержке клиентов
Успешно достигала поставленных целей. Благодаря высокому уровню языка смогла вести переговоры с клиентами из разных стран. Отвечала на служебные письма. Работала с продажами.
Вела международные сделки по продаже и покупке криптовалюты, консультировала клиентов из разных стран, осуществляла проверку безопасности сделок.
Skills
Skill proficiency levels
About me
Results-driven Account Manager with 4+ years of experience in B2B SaaS, Fintech and Crypto. Skilled in building long-term relationships with English-speaking clients, including VIP tier. Proven ability to drive customer satisfaction, retention and upselling through strategic and personalized support. Fast learner, familiar with compliance-based and fast-paced environments such as gambling and online finance.
Higher education (master)
2020
Лингвистика, Перевод для бизнеса и дипломатии
2018
Лингвистика и межкультурные коммуникации, Перевод и переводоведение
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter