-check in passengers and baggage, using computer and manual systems, in accordance with airline procedures and compliance with DFT, IATA and CAA directives -escort and boarding and disembarking passengersin in compliance with requirements of statutory bodies

- hotel reservation, organization of business trips and holidays, - organization of individual and group tours all around the world, - support and providing all spectrum of tourist and accompanying services, - marketing activity (advertising, market researches in the tourism area) working with clients and agencies

- coordinated check-in/check-out of guests. - handled cash and credit card payments. - diplomatically and effectively resolved guest grievances/problems; composed responses and made follow-up phone contact. - handled telephone, international fax and telex bookings. - responsible for providing guest services, including tourist information, tour arrangements, and hotel and airline reservations.

International Relations, Higher

Tourism Manager, Specialized secondary education

Gateway International School of English, Successfully completed

Pinelands Language Centre, Successfully completed